Frequently Asked Questions

How long will my order take to arrive?

Because our luxury alternative hair pieces, wigs, and toppers require careful processing and strict quality checks, our standard shipping timeframe is 2–3 weeks. We appreciate your patience — premium quality takes a little time!

What is your return policy?

We accept returns within 14 days of delivery. Due to strict health and hygiene regulations for wearable hair products, items must be completely unaltered, unwashed, and have the lace uncut to be eligible for a return.